Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. How do I place an order?

To place an order, simply browse our website and add desired items to your cart. Proceed to checkout, enter your shipping and payment information, and confirm your order. If you encounter any issues, feel free to contact our customer service team.

2. What payment methods do you accept?

We accept various payment methods, including Stripe, credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. Rest assured, your payment information is encrypted and secured.

3. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package through our website or the courier's tracking service.

4. What is your shipping policy?

Our shipping policy entails estimated delivery times, available shipping methods, rates, and any restrictions. You can find detailed information on our Shipping Policy page.

5. What is your return policy?

We have a straightforward return policy. Items can be returned within 7 days of receipt, provided they are unused and in their original packaging. For more details, please refer to our Return & Refund Policy.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. Additional charges such as customs fees or taxes may apply depending on the destination. Please check our International Shipping Policy for more details.

7. Can I cancel or modify my order?

We aim to process orders quickly. If you need to cancel or modify your order, please contact us immediately. Once an order is shipped, we may not be able to make changes.

8. Do you have a customer loyalty program?

Yes, we value our customers' loyalty. Sign up for our newsletter to stay updated on exclusive offers, promotions, and loyalty rewards.

9. How can I contact customer support?

You can contact our customer support team via email at order@kenpma.com or text by phone at 587-289-2836. Our support team is available 9:00 to 17:00 to assist you with any queries or concerns.

Feel free to reach out if you have additional questions not addressed in our FAQ section. We're here to help!