Shipping Policy
1. SHIPPING POLICY
https://kenpma.com/ is committed to excellence, and the full satisfaction of our customers. https://kenpma.com/ proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. https://kenpma.com/ also offers same day dispatch.
2. SHIPPING
All orders for our products are processed and shipped out in 4-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
3. SHIPPING METHODS AND TIMELINES
We offer several shipping options to cater to your needs. Shipping times may vary depending on the selected method:
Standard Shipping: Estimated delivery within 7-15 business days.
Expedited Shipping: Estimated delivery within 3-5 business days.
Express Shipping: Estimated delivery within 2-3 business days.
Please note that these shipping timelines are approximate and can be affected by unforeseen circumstances or carrier delays.
4. SHIPPING RATES
Shipping costs are calculated based on the weight of your order and the chosen shipping method. You can view the shipping costs during the checkout process before finalizing your purchase.
5. ORDER TRACKING
Once your order has been shipped, you will receive a tracking number via email. This allows you to track the status of your shipment and estimated delivery date.
6. SHIPPING RESTRICTIONS
We regretfully cannot ship to P.O. boxes or APO/FPO addresses. Additionally, some products may have shipping restrictions due to their size, weight, or content, and may not be eligible for certain shipping methods.
7. UNDELIVERABLE PACKAGES
In the event that a package is returned to us as undeliverable due to an incorrect address provided by the customer or failure to collect the package from the carrier, additional shipping charges may apply for re-shipment.
8. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
9. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
10. LOST/STOLEN PACKAGES
https://kenpma.com/ is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
11. RETURN REQUEST DAYS
https://kenpma.com/ allows you to return its item (s) within a period of 30 days. Kindly be advised that the item (s) should be returned unopened and unused.
12. OUT OF STOCK ITEM PROCESS
https://kenpma.com/ has the following options in the event there are items which are out of stock KENPMA Wait for all items to be in stock before dispatching.
13. IMPORT DUTY AND TAXES
When dealing with https://kenpma.com/ you have the following options when it comes to taxes as well as import duties:You will be required to settle the requisite fees when the items are arriving in the destination country.
14. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
15. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email - order@kenpma.com
Please review our Shipping Policy carefully before placing your order. If you have any questions or need further assistance regarding shipping, feel free to contact our customer service team.